Business Continuity Coordinator

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Under the direction of the Manager Business Continuity, assists in the development and implementation of advance arrangements and procedures to ensure the Company can respond to a disaster so business functions can be resumed within a defined time frame and the amount of loss can be minimized. This responsibility includes assisting with the maintenance, and exercising/testing of business continuity plans and procedures for critical functional areas of the Company; assessing implications of organizational changes; drafting revisions to plans and procedures for the review of the Manager, Business Continuity; maintaining business continuity program documentation; and assisting in establishing effective communication channels.


1. Development: Assists, under the direction of the Manager Business Continuity, in reviewing and evaluating the development and documentation of work area (business function) business continuity plans and procedures. Reports recommendations for updates and changes to the Manager, Business Continuity and coordinates regular business continuity status update reports for business units to business continuity.

2. Testing and Exercising: Helps plan and coordinate exercises involving business units at least annually or whenever significant changes are made to any business unit or technical component of the business continuity plan. Coordinates the documentation of the exercise pre-work and results of exercises.

3. Business Impact Analysis: Scheduling, coordinating and assisting in the business impact analysis pre-work for the Manager Business Continuity and the business units in determining critical business processes, in identifying acceptable recovery priorities, and in establishing resources required for successful resumption of business operations in the event of a disaster.

4. Incident Team: Serves as a research resource and coordinator for gathering information for the Company’s incident response plans. Assists in the distribution, publication and retrieval of the Company’s incident response plans.

5. Training, Awareness and Education: Coordinates and documents the training by business continuity for personnel that have specific business continuity planning and recovery responsibilities. Helps maintain a library of recovery support and business resumption procedures.

6. Change Management: Helps assess the business continuity implications of proposed technological or organizational changes and recommends any revisions to existing business continuity plans and procedures necessitated by such changes.

7. Administration: Ensures routine updates are made to the detailed information supporting the business continuity procedures (i.e., plan or team assignments, new hires and terminations, alternate site locations, etc.). Helps coordinate electronic access to and hard copy distribution of business continuity plans and procedures. Assists in performing other administrative duties including monthly status reporting and other activities, as assigned, in a timely manner.


Education: Bachelor’s degree or equivalent in emergency management and planning, business, information management or a related field. Entry level or above certification in business continuity or emergency management (ABCP, AMBCI, CERT) is preferred.

Experience: 1 – 2 years of business continuity, continuity of operations (COOP) or disaster recovery work experience. Experience in BCP disciplines such as incident management, business continuity planning and disaster recovery is preferred.

1. Understanding of major regulatory requirements that impact incident decision-making. Should understand the impacts if regulatory requirements are not met and be able to help provide guidance on how to mitigate the risk associated.

2. Working knowledge and understanding of current business continuity planning techniques and technologies.

3. Organizational and project management skills with the ability to assist with planning and coordinating the exercising of business continuity plans and procedures.

4. Strong human relations skills to interface with all levels of employees within the organization.

5. Excellent verbal communication, written communication and presentation skills.

6. Good understanding of business impact focus and sensitivity.

7. Strong working knowledge of Microsoft Office Suite and an understanding of relational databases.

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