Business Manager

Knowledge, Skills & Abilities

Education: Bachelor’s degree and other related field or comparable work experience.

Experience:  5-7 years’ experience as a Senior BA, Business Consultant, Product Manager or related IT experience. 

Required Skills: 

• Experience and proven track record of self-driven continual learning, curiosity, and initiative.
• Experience leading and facilitating meetings with business users
• Experience eliciting and documenting business, functional, and testing requirements and use cases
• Experience with SDLC
• Strong understanding of Mary Kay business and able to complete business analysis around processes.
• Must be analytical and very detail oriented with strong problem-solving and customer service skills.
• Ability to work and communicate effectively with various groups throughout the organization as well as with 3rd party vendors.
• Excellent writing and editing skills and the ability to communicate ideas clearly and succinctly.
• Ability to excel in a fast-paced, multifaceted, team environment.
• Ability to present in front of groups between 5-20 individuals comfortably
• Proficient with the use of Excel, Power Point, and Word

• Experience managing team

• Flexible with working hours to meet the need of the project

 Preferred Skills: 
• Prior experience working with user stories in an agile framework
• Proficiency with flow chart tools such as Visio or Lucid chart

• Experience creating training videos, using tools such as Camtasia
• Experience customizing and deploying Salesforce.com or other CRM applications
• Experience with Team Foundation Server, JIRA, and/or Confluence
• Experience with screen mockup tools
• Experience with presenting via WebEx, MS Teams or other online presentation tools

• Experience with Salesforce.com products including Service Cloud, Community Cloud, Commerce Cloud, Sales Cloud, Marketing Cloud, or others. (Role will be Service Cloud Focused)
• Experience with Content Management Systems (CMS) or Digital Asset Management (DAM) Systems

• Experience with writing SQL queries

Language Skills Desired: Ability to speak a foreign language such as Spanish, Portuguese, Chinese Mandarin or Russian may be helpful but not required.

Travel: Potential travel to domestic conferences or international subsidiaries depending on need of specific projects but should not exceed 25%.

Company Overview

At Mary Kay we are committed to enriching the lives of women and their families around the world, we offer careers with unlimited opportunities to do something beautiful every day. More than 5,000 employees work in locations around the world. They provide the products, marketing and other support to millions of Independent Beauty Consultants (IBCs) who work as independent contractors, selling our products directly to consumers in nearly 40 markets on five continents.

We are a company that believes in our people and cares for them with truly exceptional benefits. We offer:

• A comprehensive health plan which includes medical, dental, and vision with low premiums
• 401(k) plan
• A generous profit-sharing program

• Free access to on-site fitness center and on-site clinic