Coordinator Service Resources US

Customer Service
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Education: High school diploma or equivalent, plus

Experience: 7 years of customer service or similar experience, preferably in a job supporting multiple aspects within customer service, such as handling inquiries, problem resolution and promoting products.   A minimum of 2 years of Mary Kay Inc. work experience required as a Customer Operations Coordinator.

1. Ability to work autonomously with little direction and minimal supervision.

2. Must be decisive and have the ability to analyze situations and make decisions independently, based on sound judgment.

3. Strong interpersonal and relationship skills required to initiate and build relationships and work well with and for others within the department and the Company.

4. Flexibility and adaptability required to coordinate multiple high-priority projects and meet established deadlines for information distribution and posting.

5. Requires ability to create, review and edit SOPs, WIs, informational postings and communications such as Promotion Briefs, and website postings in order to successfully support multiple areas within the department and the company.

6. Requires ability to multi-task, process and recall information quickly.

7. Requires ability to successfully prioritize tasks in order to meet goals and deadlines. 

8. Must have strong organizational and time management skills and the ability to initiate and complete multiple tasks simultaneously.

9. Must have strong PC skills, knowledge Microsoft Office, including MS Publisher and MS Word, and the ability to learn other department software including, but not limited to, Captivate and Microsoft Expression; be able to navigate the internet and have good understanding of Internet technology in order to review information published on consultant and consumer facing websites; and utilize department software to create communication pieces, including internal website postings; type 55 WPM accurately and pass a written test.

10. Ability to speak and write clearly and to utilize proper grammar required in order to communicate effectively with customer service groups and established contacts in other departments. 

11. Requires ability to read, write and perform basic mathematical calculations as demonstrated by successfully passing a math test including addition, subtraction, multiplication, division and percentages in order to complete paperwork and maintain records as required for specific skill sets. 

12. Must be able to pass spelling and grammar test in order to accurately compose communications and internal website postings for customer service representatives and other groups within the Company.  

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