Internet Customer Services Rep
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KNOWLEDGE, SKILLS AND ABILITIES:
- High school diploma or equivalent with two to three years vocational trade school coursework, college coursework or technical certifications necessary to analyze and resolve complex technical computer problems.
- Three to five years experience in a customer service environment with excellent technical troubleshooting, problem-solving, and reasoning skills. Experience with contact tracking and issue management processes or systems preferred. Ability to simultaneously handle incoming calls and emails in order to meet the service needs of our sales force.
- Excellent Golden Rule Service skills, providing personalized and flexible service by anticipating and responding to personal and practical needs to create a memorable experience for each customer interaction. Responds to inquiries with empathy upholding the Golden Rule Service culture and a positive Company image.
- Excellent verbal and written communication skills.
- Intermediate knowledge of Microsoft Office including Outlook, Word and Excel and advanced knowledge of MS Windows, PC hardware components and peripherals, and web browsers.
- Multi-lingual skills beneficial.
