Senior Monitoring Engineer - Technical Consultant
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Requirements
Education: Bachelor's Degree in a technical discipline
Experience: 5+ years of experience as a Monitoring Engineer concurrently supporting multiple monitoring tools/software suites/etc. as part of a monitoring product portfolio
- Experience supporting and managing Infrastructure Monitoring tools such as VROPS, SCOM, Foglight, Solarwinds, What’s Up, Nagios, etc…
- Experience supporting and managing APM tools such as New Relic, AppDynamics, Dynatrace – (Dynatrace preferred)
- Experience supporting and managing SaaS-based Synthetic monitoring tools such as Catchpoint, Dynatrace, Thousand Eyes, etc.…
- Experience supporting logging and analytics tools such as LogzIO, DataDog, SumoLogic, and Splunk – (SplunkCloud preferred)
- Experience supporting Platforms for Service Reliability/Automated Incident Management such as PagerDuty, VictorOps, Xmatters, etc… (Xmatters preferred)
- Experience integrating event/alert generating tools to ITSM Platforms such as ServiceNow, BMC Helix/Remedy, Ivanti Service Manager. (ISM preferred).
- Good knowledge of Networking technologies with the ability to troubleshoot systems when they do not communicate with each other
- Working knowledge of AWS, Azure and OCI platforms
- Mid-level Windows and Linux system administration experience
- Experience building orchestration/automation solutions in tools such as HPOO or SC Orchestrator.
- Scripting experience in at least one of: PowerShell, Python, JavaScript.
- Experience writing SQL Queries as part of creating monitoring solutions and/or troubleshooting
- Clear and Concise written and verbal communication skills including technical documentation. Should be able to tailor dialogue or documents to the expected audience.
- Ability to effectively translate end user requirements into functional requirements. Knows how to manage customer expectations, prevent project scope creep, and meet deadlines.
- Flexible, team player, with experience working in multinational, multicultural organization.
- Ability to identify manual work process and automate them
- Office attendance – At this time, work from home 4 days a week , 1 day in the office
