Service Rep

1. Understands basic details of the GREAT Program details and works to increase knowledge through the completion of initial Program Segments.

3. Can utilize computer hardware, software, and office equipment to complete work activities.  Hardware may include telephone sets, personal computers, printers, copiers, scanners, and other office equipment.  Software utilized may include Contact Center, Workforce Management, Microsoft Office Suite, and Timecard applications. 

4. Flexibility, adaptability, seeks continuous improvement and learning, and ability to multitask required supporting one to two service areas and frequently moving between functional disciplines to support business needs.

5. Ability to effectively communicate verbally and in writing, understand routine situations, perform mathematical calculations, and possess technical aptitude as demonstrated by successfully passing spelling, grammar and writing, service etiquette, listening skills, math and technical skills tests.  Excellent interpersonal skills required to work well with and for others within the department and the Company.

6. Requires ability to interpret and apply work instructions and recall information quickly in order to successfully perform service activities across multiple functional segments.

7. Based on current business needs, may be required to be bilingual in order to communicate with Spanish-speaking customers.