Specialist Customer Experience Information US
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KNOWLEDGE, SKILLS AND ABILITIES
Education: Bachelor/University Degree with a focus in Communication, Journalism, Technical Writing, Teaching, or Curriculum Development
Experience: 1+ years experience in customer service
- Must have demonstrated experience, skills and strong project management.
- Proven work experience in communication & technical writing with the ability to deliver high quality documentation with a strong attention to detail.
- Ability to grasp complex technical concepts and make them easily understandable in text and pictures.
- Excellence written skills in English, Spanish a plus.
- Strong working knowledge of Microsoft Office, style guides and customer operations systems such as Sales Force & various support channels a plus.
- Must possess effective communication skills to interface with leadership, staff, and other departments to do so with accuracy, tact and adhering to company guidelines. This includes verbal, written & 1:1 and classroom presentation.
- Must possess problem solving skills, to quickly identify the situation and provide recommendations to staff and/or leadership to successfully resolve an issue in a timely manner.
- Must be able to utilize a PC and spreadsheet software to prepare various analyses.
- Must be able to travel approximately 10-15% of the time.
