Supervisor, Service Operations Support

Skills & Experience

Experience:  5+ years in Customer Service, Contact Center or Operations

Education:  Bachelor/University Degree

Additional Skills & Abilities

1. Excellent organizational, communication, financial interpretation, and interpersonal skills required to effectively plan, organize and direct the service operations support organization and to interact with staff and the independent sales force. Bilingual skills desirable.

2. Strong knowledge of Company policies, guidelines and Company-wide operations is required to effectively function in all aspects of service operations support.

3. Must have working knowledge of technologies including: Service Cloud, Ring Central, Customer Relationship (CRM) systems, Workforce Management, Microsoft Office, Internet, and Personal Computer skills.

4. Ability to utilize courtesy and tact in interactions with department and Company personnel in the exchange of information and identification and resolution of issues.

5. Ability to represent the Company at various special events, Seminar, and Independent Sales Force functions will be required on occasion.

6. Must have a good understanding of the industry and Mary Kay Inc. independent sales force, and accounting and bookkeeping practices.

7. Knowledge of accounting practices a plus and preferred

8. Hybrid work environment, must be able to be in the office 3 days per week.