Supv Corporate Travel

Company Overview

Looking for a career where you can make a difference? At Mary Kay we are committed to enriching the lives of women and their families around the world, we offer careers with unlimited opportunities to do something beautiful every day. More than 5,000 employees work in locations around the world. They provide the products, marketing and other support to millions of Independent Beauty Consultants (IBCs) who work as independent contractors, selling our products directly to consumers in nearly 40 markets on five continents.

We are a company that believes in our people and cares for them with truly exceptional benefits. We offer:

·         A comprehensive health plan which includes medical, dental, and vision with low premiums

·         401(k) plan

·         A generous profit-sharing program

·         Free access to on-site fitness center and on-site clinic

JOB PURPOSE  

Supervises corporate and international Travel Agents, overseeing their work assignments to ensure coverage of all areas of Agency business. Responsible for independently evaluating, selecting and implementing advanced technological tools to be used to streamline and automate appropriate agency tasks. Designs and implements automated operational processes based on available evolving industry technology. Develops agent technical training and procedures to ensure proper technology application and efficient and cost-effective operation of agency. Independently negotiates hotel and car service contracts for corporate transient travel. Develops and maintains preferred vendor database and international subsidiary travel database. Provides enhanced level of travel service and expertise to VIP clients, including executives and the Mary Kay Ash family. Supervises entry level staff, develops customized training plans based on individual skills, evaluates progress and provides input regarding advancement. Functions as a “trip director” as required to support agency incentive travel promotions.

ESSENTIAL DUTIES AND RESPONSIBILITIES   

·         Supervises, assists and reviews work of corporate and international Travel Agents responsible for the arrangement of all travel and travel related services for Mary Kay Inc. employees and members of the Mary Kay Inc. independent sales force, ensuring optimal comfort for travelers at the least possible cost. Coordinates work flow to ensure that work is distributed evenly and that adequate coverage is maintained to support all facets of Agency business, including travel for corporate employees and ISF incentives. Evaluates and provides performance feedback to staff.

·         Provides enhanced level of travel service and expertise to VIP clients, including executives, key international travelers, and the Mary Kay Ash family. Handles special projects such as small meetings for VIP clients, coordinates arrangements for private special events and assists with VIP travel to corporate events ensuring proper security, safety and comfort.

·         Interprets and applies corporate travel policy. Guides others on appropriate application of policy and procedures for violations and exceptions. Reviews operational procedures, makes recommendations for improvement and implements approved recommendations. Partners with Agency Manager regarding soft skill needs, refining procedures as necessary to encourage adaptation of changes.

·         Trains and develops agency staff on new and existing procedures and technological tools to ensure mastery and efficient operation. Leverages technology to automate routine processes and utilizes manpower effectively for non-routine tasks. Ensures compliance with ARC ticket issuance and report submission mandates.

·         Independently negotiates hotel and car service contracts for corporate transient travel. Develops and maintains preferred vendor database and international subsidiary travel database to assist travel agents with specific details for each international destination: visa requirements, transportation options, approved hotels, etc.

·         Evaluates, selects and implements advanced technological tools to be used to streamline and automate appropriate agency tasks. Evaluates and customizes agency proprietary software applications (Sabre, GetThere and Ticketing Assistant) to maximize effectiveness and values to the agency. Provides hardware support to the department to troubleshoot issues and determine appropriate support service to contact for repair and/or maintenance. Provides customer service support to resolve any issues related to technological issues or errors.

·         Functions as a “trip director” as required to support agency incentive travel promotions. Travels to attend appropriate industry technology conferences and seminars.

·         This job requires on-site work at a Mary Kay facility.