Technical Writer Customer Success US

·         Must have demonstrated leadership experience and skills.

·         Proven work experience in technical writing with the ability to deliver high quality documentation with a strong attention to detail.

·         Ability to grasps complex technical concepts and make them easily understandable in text and pictures.

·         Excellence written skills in English, Spanish a plus.

·         Strong working knowledge of Microsoft Office and various style guides.

·         Must possess effective communication skills to interface with leadership, staff, and other departments to do so with accuracy, tact and adhering to company guidelines. This includes verbal, written & 1:1 and classroom presentation.

·         Must possess problem solving skills, to quickly identify the situation and provide recommendations to staff and/or leadership to successfully resolve an issue in a timely manner.

·         Strong interpersonal and relationship skills required to initiate and build relationships and work well with and for others within the department and the Company.

·         A wide degree of creativity, flexibility and latitude is expected. Adaptability required to coordinate multiple high-priority projects and meet established deadlines for information distribution and posting.

·         Must be able to pass spelling and grammar test to accurately compose communications and internal website postings for Customer Success representatives and other groups within the Company.