Assistant Manager, Customer Insights & Expectations
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KNOWLEDGE, SKILLS AND ABILITIES
Education: Degree in Business Analytics, Market Insights or related field, Master’s preferred
Experience: Minimum of 5 years of industry experience preferably in client or supplier research, including internships
1. Must possess strong analytical and problem solving skills, solid presentation skills and excellent report writing ability. Strong written and verbal communication skills are also required.
2. The ability to build working relationships with the research team and internal clients is required.
3. Conceptual knowledge (experience preferred) on a variety of quantitative/qualitative methods including focus group moderating, guide design, one on ones, survey development and statistical data analysis including predictive models (conjoint/regression approaches) and multivariate work for mapping, segmentation.
4. The ability to handle multiple tasks simultaneously, demonstrating excellent time management and organizational skills is required.
5. The ability to work independently and as part of a team and excellent interpersonal skills are required.
6. Must be a partner to teams across organization, building relationships to influence action and insight implementation.
7. Must be self-motivated, detail-oriented, team-oriented and flexible.
8. Must be proficient in Microsoft Word, Excel and PowerPoint.
9. A passion for understanding the consumer and the sales force and their needs is essential.
10. Experience with syndicated consumer/product data research systems (eg. Kantar, Nielsen, NPD, Euromonitor) preferred.
11. Knowledge of survey systems (eg. Qualtrics) and statistical software packages/programming (eg. SPSS/Stata/SAS) a plus.
12. Foreign language skills helpful, but not required.
13. Domestic / International overnight travel potentially approximately 10% of work time.
Experience: Minimum of 5 years of industry experience preferably in client or supplier research, including internships
1. Must possess strong analytical and problem solving skills, solid presentation skills and excellent report writing ability. Strong written and verbal communication skills are also required.
2. The ability to build working relationships with the research team and internal clients is required.
3. Conceptual knowledge (experience preferred) on a variety of quantitative/qualitative methods including focus group moderating, guide design, one on ones, survey development and statistical data analysis including predictive models (conjoint/regression approaches) and multivariate work for mapping, segmentation.
4. The ability to handle multiple tasks simultaneously, demonstrating excellent time management and organizational skills is required.
5. The ability to work independently and as part of a team and excellent interpersonal skills are required.
6. Must be a partner to teams across organization, building relationships to influence action and insight implementation.
7. Must be self-motivated, detail-oriented, team-oriented and flexible.
8. Must be proficient in Microsoft Word, Excel and PowerPoint.
9. A passion for understanding the consumer and the sales force and their needs is essential.
10. Experience with syndicated consumer/product data research systems (eg. Kantar, Nielsen, NPD, Euromonitor) preferred.
11. Knowledge of survey systems (eg. Qualtrics) and statistical software packages/programming (eg. SPSS/Stata/SAS) a plus.
12. Foreign language skills helpful, but not required.
13. Domestic / International overnight travel potentially approximately 10% of work time.
