Bilingual Customer Service Representative
KNOWLEDGE, SKILLS AND
ABILITIES
Education |
High school diploma or equivalent. |
Experience |
2-4 years of customer service
experience. |
1. Spanish bilingual communication
skills are required for this position.
2. Must have strong organizational
and time management skills.
3. Utilizes a proficient knowledge
of computer hardware, software, and office equipment to complete work
activities. Hardware may include telephone sets, personal computers,
printers, copiers, scanners, and other office equipment. Software
utilized may include Contact Center, Workforce Management, Microsoft Office
Suite, and Timecard applications.
4. Flexibility, adaptability,
seeks continuous improvement and learning, and ability to multitask required
supporting two or more service areas and frequently moving between functional
disciplines to support business needs.
5. Ability to effectively
communicate verbally and in writing, analyze and understand varied situations,
perform mathematical calculations, and possess technical aptitude as
demonstrated by successfully passing spelling, grammar and writing, service
etiquette, listening skills, math and technical skills
tests. Excellent interpersonal skills required to work well with and
for others within the department and the Company.
6. Requires ability to interpret
and apply work instructions and recall information quickly in order to
successfully perform service activities across multiple functional segments.