Bilingual Sr Rep Career Car Services US
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KNOWLEDGE, SKILLS AND ABILITIES
|
Education |
High School diploma or equivalent |
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Experience |
5+ years of work experience in customer service taking inbound calls. |
- Bilingual in English and Spanish required. Written and spoken fluency in Spanish is required to communicate effectively with our Spanish-speaking independent sales force.
- Must be able to speak clearly and use good grammar to communicate effectively via telephone while accessing computer terminal to respond to upper level members of sales force regarding car problems and questions.
- Must have excellent interpersonal skills in order to work well with and for others within the department and Company.
- Must be able to pass basic math test including addition, subtraction, multiplication, division, decimals, and percentages required in order to calculate monthly and quarterly team/unit production.
- Must be able to type 30 to 40 wpm to prepare letters and to type notes into correspondence system. Good manual dexterity is required to frequently type at computer keyboard and obtain, replace and write notes in files. Must be PC literate, able to utilize the Internet, and be familiar with Microsoft applications.
