Customer Service Technical Writer
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Education |
Bachelor Degree |
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Experience |
1 + year technical writing experience |
- Must have demonstrated leadership experience and skills.
- Proven work experience in technical writing with the ability to deliver high quality documentation with a strong attention to detail.
- Ability to grasps complex technical concepts and make them easily understandable in text and pictures.
- Excellence written skills in English, Spanish a plus.
- Strong working knowledge of Microsoft Office and various style guides.
- Must possess effective communication skills to interface with leadership, staff, and other departments to do so with accuracy, tact and adhering to company guidelines. This includes verbal, written & 1:1 and classroom presentation.
- Must possess problem solving skills, to quickly identify the situation and provide recommendations to staff and/or leadership to successfully resolve an issue in a timely manner.
- Strong interpersonal and relationship skills required to initiate and build relationships and work well with and for others within the department and the Company.
- A wide degree of creativity, flexibility and latitude is expected. Adaptability required to coordinate multiple high-priority projects and meet established deadlines for information distribution and posting.
