Customer Success Representative

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Sales Dev
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KNOWLEDGE, SKILLS AND ABILITIES    

Education 

High school diploma or equivalent.

Experience

2-4 years of customer service experience.

1.     Must have strong organizational and time management skills.

2.     Utilizes a proficient knowledge of computer hardware, software, and office equipment to complete work activities.  Hardware may include telephone sets, personal computers, printers, copiers, scanners, and other office equipment.  Software utilized may include Contact Center, Workforce Management, Microsoft Office Suite, and Timecard applications. 

3.     Flexibility, adaptability, seeks continuous improvement and learning, and ability to multitask required supporting two or more service areas and frequently moving between functional disciplines to support business needs.

4.     Ability to effectively communicate verbally and in writing, analyze and understand varied situations, perform mathematical calculations, and possess technical aptitude as demonstrated by successfully passing spelling, grammar and writing, service etiquette, listening skills, math and technical skills tests.  Excellent interpersonal skills required to work well with and for others within the department and the Company.

5.     Requires ability to interpret and apply work instructions and recall information quickly in order to successfully perform service activities across multiple functional segments.

 

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