Customer Success Representative
KNOWLEDGE, SKILLS AND ABILITIES
Education
|
High
school diploma or equivalent. |
Experience |
2-4 years
of customer service experience. |
1.
Must have strong organizational and
time management skills.
2.
Utilizes a proficient knowledge of computer
hardware, software, and office equipment to complete work activities. Hardware may include telephone sets, personal
computers, printers, copiers, scanners, and other office equipment. Software utilized may include Contact Center,
Workforce Management, Microsoft Office Suite, and Timecard applications.
3.
Flexibility, adaptability, seeks
continuous improvement and learning, and ability to multitask required
supporting two or more service areas and frequently moving between functional
disciplines to support business needs.
4.
Ability to effectively communicate
verbally and in writing, analyze and understand varied situations, perform
mathematical calculations, and possess technical aptitude as demonstrated by
successfully passing spelling, grammar and writing, service etiquette,
listening skills, math and technical skills tests. Excellent interpersonal skills required to
work well with and for others within the department and the Company.
5.
Requires ability to interpret and apply
work instructions and recall information quickly in order to successfully
perform service activities across multiple functional segments.