Customer Success Representative
KNOWLEDGE, SKILLS AND ABILITIES
Education |
High school diploma or equivalent. |
Experience |
2-4 years of customer service experience. |
1. Must have strong organizational and time management skills.
2. Utilizes a proficient knowledge of computer hardware, software,
and office equipment to complete work activities. Hardware may
include telephone sets, personal computers, printers, copiers, scanners, and
other office equipment. Software utilized may include Contact
Center, Workforce Management, Microsoft Office Suite, and Timecard
applications.
3. Flexibility, adaptability, seeks continuous improvement and
learning, and ability to multitask required supporting two or more service
areas and frequently moving between functional disciplines to support business
needs.
4. Ability to effectively communicate verbally and in writing,
analyze and understand varied situations, perform mathematical calculations,
and possess technical aptitude as demonstrated by successfully passing
spelling, grammar and writing, service etiquette, listening skills, math and
technical skills tests. Excellent interpersonal skills required to
work well with and for others within the department and the Company.
5. Requires ability to interpret and apply work instructions and
recall information quickly in order to successfully perform service activities
across multiple functional segments.