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Sales Dev
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JOB PURPOSE    

Manages Independent National Sales Director Services Team

With the team, strives to provide unparalleled, concierge service to the most accomplished members of the sales force. Develops and fosters trusting, one-on-one relationships with Independent National Sales Directors. Provides monthly operational business and commission, bonus and contest reporting for National Sales Directors and Corporate partners. Oversees team that maintains and provides recognition for NSDs including, but not limited to, Ranking, Millionaire Status, YTD Commissions, Legacy Leaders, offspring reports, etc. Competition at this level drives our business, so it is imperative that all information is correct and timely. Team also creates data reports for use by NSDs to motivate their areas.

Utilizes utmost discretion and tact when dealing with highly confidential and/or sensitive information. Ensures excellent customer service and communication is cascaded to Sales Force Development which will directly ensure department is aligned when communicating to the sales force.

Acts as a liaison between the Company and the sales force in communicating policies, guidelines and programs related to Recruit Reinstatements, 90% Return Policy, Unit Reassignment and Choice Selection process through Director/Unit terminations and Move-Up Policy process applications. Oversees team that counsels, motivates, and educates the Independent Sales Directors in the overall implementation of the Choice Selection process and understanding the history of the program.

ESSENTIAL DUTIES AND RESPONSIBILITIES     

1.     Manages the NSD Services team by providing direction and coaching/mentoring as required. Develops performance evaluations and conducts reviews with employees. Identifies developmental needs and ensures appropriate training and development.

Organizes, conducts and presides over meetings with select departments, including Sales Force Recognition, IST, Travel, Special Events and Sales Force Development to review for accuracy of NSD and NSDE 1099 reporting which includes special luncheons and banquets at events, jewelry/gift tracking. This includes all, NSD programs, awards and compensation.

Manages team that provides explanation of the NSD compensation plan and Family Security program. Communicates directly with NSDs on a variety of topics, including sales promotions and suggestions and independent business strategies.  Oversees team that creates Family Security Plan reports and annual estimates. Serves as the escalation point for the team.

2.     Shares interests and concerns on behalf of NSDs in departmental and interdepartmental meetings; escalates areas of immediate concern to appropriate business leaders within the Company.  Provides recommendations on changes needed based on the interests of NSDs.  When working with NSDs, fosters understanding and support of Company core values, goals and objectives. Provides counseling and emotional support and helps redirect energy and focus; frequently involves highly confidential and sensitive issues requiring utmost discretion and tact.  Ensures that the Company's objectives are conveyed while promoting the best interests of the NSDs. 

3.     Manages the Sales Force Development Sr. Coordinators by providing direction and coaching/mentoring as required. Develops performance evaluations and conducts reviews with employees. Identifies developmental needs and ensures appropriate training and development.

Administers the compliance and ensures the governing policies regarding the Flag 2 process, 90% return exceptions, and recruit reinstatements are adhered to in order to ensure consistency and mitigate financial loss to the Company.

Works with team to maintain the NSD and Sales Force Development Guides (hard copies for staff and online version for NSDs).

Manages the Conflict of Interest/Nepotism Policy (IBC/Employees/HR Candidates) for the Company. by reaching out to all levels of staff to obtain information needed to present possible violations to the Approver (National Director, Sales Force Development).

Manages the team that is responsible for NSD Services, Sales Force Development & DIQ budgets.

4.     Supports all NSD and Sales Force Development Events which include:  Inner Circle Weekend, an event that supports and inspires Inner Circle NSDs and top Sales Directors; New NSD Premiere, an event for newly debuted NSDs to assimilate them to their new role, which includes meeting company staff (and learning their responsibilities), learning more about the culture, personalized compensation conversations, and more; Leadership Conference/Seminar, which is responsible for the NSD experience.  Manages team that selects and leads staff to perform specific duties to support National Sales Directors at those events. Also manages team that leads Million $ Weekend.

Attends NSD Retreats and creates classes based on the needs of the target audience.  Serves to motivate, educate, and recognize sales force members at the events in order to elevate sales, team building and sales force retention for the Company.

Oversees the coordination of NSD Gallery photography, vendors, and kiosk profiles, monitoring and reporting communications in the NSD Services mailbox and the NSD Feedback mailbox.

5.     Oversees and communicates the process between the new NSDs, debuting NSDs and debuting NSD Emeriti, including oversight of the months prior to and the stage debut process, personal unit transfers and transition process; furthermore, during the years after, helps transition, support, and honor their new role as Emeriti. Sales Force Development will work closely with the NSD Services team to make this transition smooth and seamless to our NSDs and Emeriti.

 

KNOWLEDGE, SKILLS AND ABILITIES    

Education 

Bachelor’s degree or equivalent in Business Administration a plus

Experience

7+ years of sales force or customer service experience dealing with complex, sensitive human relations issues in order to analyze, motivate and provide solutions. Must have at least 3 years of Mary Kay work experience, including a thorough knowledge of the Mary Kay compensation plan and the Independent Sales Force, how they function and the career path. A minimum of 3 years of supervisory experience.

1.     Must be able to understand the Mary Kay Inc. philosophy as well as the pulse of the Independent National Sales Directors to effectively plan and administer all independent sales force programs. Also, must be able to identify if escalation to key staff members including Executive level is warranted.

2.     Requires strong analytical skills to develop and review program recommendation and quickly review and/or develop complex reports and tools for Independent National Sales Directors and internal partners that are relevant and useful.

3.     Must be able to create, make recommendations, and manage department budget.

4.     Excellent interpersonal skills, tact, judgment, professionalism and the ability to develop strong working relationships with Independent National Sales Directors and internal staff required.

5.     Requires a high level of enthusiasm, passion and appreciation for the Sales Force and is required to effectively motivate, encourage and support the Sales Force.

6.     Must be flexible, adaptable, take initiative, strong attention to detail and multi task in order to meet the needs of the Sales Force

7.     Strong organizational skills to manage multiple projects simultaneously required.

8.     Requires Mary Kay knowledge, management skills, customer service skills and administrative skills.

9.     Responsible for understanding all the sales/marketing plans and operational procedures as they relate to the independent sales force.

10.  Must have excellent oral and written communication skills, tact, judgment and professionalism. Requires the ability to lead volunteer Mary Kay staff at events.

11.  PC skills are required, including proficiency with Word, Excel, PowerPoint, Publisher and Outlook.

12.  Requires domestic travel approximately 25% of the time.

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