Product Specialist Call Center Supervisor

Education:   Bachelor’s degree required or equivalent experience.  

Experience: 5+ years of related experience plus prior supervisory experience, with a focus on consumer or sales force affairs & related support education including multi-channel operations and/or transferrable skills from other fields & industries

1. Must have demonstrated leadership experience and skills.  
2. Must possess the ability to understand product-related information and transform the content into a user-friendly and understandable format that can easily be communicated through the service center.
3. Must possess effective communication skills to interface with leadership, staff, sales force, and customers, and to do so with accuracy, tact and adhering to company guidelines.  This includes verbal, written & 1:1 and classroom presentation. 
4. Must possess problem-solving skills, to quickly identify the situation and provide recommendations to staff and/or leadership to successfully resolve an issue in a timely manner. 
5. Must possess computer system skills and attention to details required to be one of the administrators for the Product Information Support Center utilized by the service center agents and to effectively perform business activities in the various company systems and some external applications. 
6. Strong interpersonal and relationship skills required to initiate and build relationships and work well with and for others within the department and the Company.  
7. Flexibility and adaptability required to coordinate multiple high-priority projects and meet established deadlines for information distribution and posting.  
8. Requires ability to effectively be adaptable in the handling of multi-tasking, processing and recall of information quickly.
9. Ability to speak and write clearly and to utilize proper grammar required to communicate effectively with customer service groups and established contacts in other departments.  
10. Must be able to pass spelling and grammar test to accurately compose communications and internal website postings for customer service representatives and other groups within the Company. 

Working Conditions

1. Normal office-based work environment. 
2. Travels frequently within the DFW area especially between company facilities. 
3. Domestic travel required (~ 5-10%) and potentially may fluctuate based on business needs. 
4. May be required to work beyond normal work hours to accommodate workload demands, including but not limited to monthly peak periods, special events functions and type of work may fluctuate to include non-typical roles & activities to meet the needs of the business. May occasionally be exposed to heat, cold, and inclement weather conditions during business travel or other special activities.