Bilingual Sr Specialist Recognition US
Company Overview
Looking for a career where you can make a difference? At Mary Kay we are committed to enriching the lives of women and their families around the world, we offer careers with unlimited opportunities to do something beautiful every day. More than 5,000 employees work in locations around the world. They provide the products, marketing and other support to millions of Independent Beauty Consultants (IBCs) who work as independent contractors, selling our products directly to consumers in nearly 40 markets on five continents.
· A comprehensive health plan which includes medical, dental, and vision with low premiums
· 401(k) plan
· A generous profit-sharing program
· Free access to on-site fitness center and on-site clinic
A Latina liaison for Sales Force Recognition is responsible for facilitating Spanish-language sales force calls and communications. Manages the development of long and short-term strategies for assigned recognition programs, as well as special contests to meet current needs of the independent sales force. Determines forecasts and budgets for programs based on historical data, sales and recruiting trends, etc. and analyzes program results to determine effectiveness and to develop future programs. Manages the following recognition programs: Incentive Trips, Event Recognition and Gifting program. Will also provide event support and assist in other recognition programs as needed.
· The Latina liaison for Sales Force Recognition is responsible for facilitating Spanish-language sales force calls and communications. This role is crucial in ensuring effective communication and support for the Spanish-speaking sales force, especially during events.
· Develops tactical plans for all aspects of assigned Sales Force Recognition Programs for the Independent Sales Force. Determines how to distinguish different levels of the Independent Sales Force utilizing rewards and incentives. Keeps abreast of other company efforts and opportunities to maximize effectiveness of recognition programs. Makes recommendations to department leadership regarding new or updated program changes and enhancements. Presents to Executive team as necessary. Participates as a major contributor to the strategic planning process for recognition program objectives, program development, establishment of themes, creative designs, etc.
· Manages the development and implementation of awards.
· Provides direction to Buyer(s) to source merchandise. Reviews and approves items submitted. Presents merchandise to management, where applicable.
· Establishes budgets for all recognition programs and presents to department and division leadership for review. Monitors established budgets once approved.
· Monitors winners reports to continually track and forecast winners. Analyzes end of contest period results to determine effectiveness of recognition program and makes recommendations for improvement.
· Provides direction to IST regarding reporting program requirements and monitors reports to ensure accuracy.
· Interfaces with all levels of the Independent Sales Force to determine specific needs, address specific issues, determine effectiveness of programs and to receive input as to the level of satisfaction of all program elements. Responds to non-routine and complex inquiries from Independent Sales Force members and other departments offering direction and/or solutions to problems. Communicates with Independent Sales Force to gather new ideas, understand how programs are used at the unit level and to gauge how effectively established programs help build their business. Uses knowledge to recommend changes and/or additions to programs offered through Sales Force Recognition.
· Develops ideas, concepts, rule structures, program qualifiers, content, creative approach, program themes, target audience and provides direction for collateral materials and communications for each recognition program.
· Forecasts participant and merchandise quantities for recognition programs based on historical performance, current sales and recruiting trends, expected participation percentages and types of merchandise offered to establish budgets, inventory and program support.
· Manages the development and implementation of support materials. Gives direction to Brand Communication to create support materials, such as strategy sheets, tracking posters, etc. Approves final designs, layouts, copy and photography. Responsible for effective promotion of each program through publications and Company events.
· Uses broad knowledge of how incentive programs are linked globally with a focus on our Canadian partners to analyze plans to re-vamp incentive and/or recognition programs, know who is impacted and who is on what program, program differences and similarities, etc. Considers Independent Sales Force members’ emotions and investment in current programs.
· Represents Sales Force Recognition department regarding recognition and incentive programs at all Special Events, determining the support materials, merchandise and communications that are required for the Independent Sales Force.
· This job requires on-site work at a Mary Kay facility.
KNOWLEDGE, SKILLS AND ABILITIES
Education – Bachelor’s degree in marketing or a related field
Experience – 5+ years experience in project management and/or marketing
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· Excellent customer service and interpersonal skills required to interface and effectively communicate with individuals at all levels within the organization, including NSDs and Top Directors in the Independent Sales Force and serve as the second level of customer service support. · Must be bilingual in Spanish, both verbal and written. · Knowledge of the direct sales industry, including an understanding of sales and what motivates an Independent Sales Force member and how they function is highly preferred · Must have creative and conceptual abilities to develop and implement new recognition and promotional campaigns and to create or select prizes and promotion items that excite and motivate the Independent Sales Force. · Must be extremely detailed and organized to coordinate and manage multiple projects. · Must have excellent creative, written and presentation skills to successfully develop and communicate recognition programs and present to management. · Strong PC skills are required, including proficiency with Word, Excel and Outlook · Requires domestic travel approximately 30% of the time · Must be able to lift, stand, sit and/or walk for extended periods of time |
