Supervisor, Customer Service - Product Knowledge

Skills & Experience

Experience:  3+ years in Consumer or Sales Force Affairs

Education:  Bachelor/University Degree

Additional Skills & Abilities

• Must have demonstrated leadership experience and skills.

• Must possess the ability to understand product-related information and transform the content into a user-friendly and understandable format that can easily be communicated through the service center.

• Must possess effective communication skills to interface with leadership, staff, sales force, and customers, and to do so with accuracy, tact and adhering to company guidelines. This includes verbal, written & 1:1 and classroom presentation.

• Must possess problem solving skills, to quickly identify the situation and provide recommendations to staff and/or leadership to successfully resolve an issue in a timely manner.

• Must possess computer system skills and attention to details required to be one of the administrators for the Product Information Support Center utilized by the service center agents and to effectively perform business activities in the various company systems and some external applications.

• Strong interpersonal and relationship skills required to initiate and build relationships and work well with and for others within the department and the Company.

• Flexibility and adaptability required to coordinate multiple high-priority projects and meet established deadlines for information distribution and posting.

• Requires ability to effectively be adaptable in the handling of multi-tasking, processing and recall of information quickly.

• Ability to speak and write clearly and to utilize proper grammar required to communicate effectively with customer service groups and established contacts in other departments.

• Must be able to pass spelling and grammar test to accurately compose communications and internal website postings for customer service representatives and other groups within the Company.

• Hybrid work environment, must be able to be in the office 3 days per week.