Technical Writer, Customer Success

Education: Bachelor’s degree in English, Communication, Journalism, Technical Writing, Teaching or Curriculum Development.   

Experience: 3+ years of related experience plus prior supervisory experience  

1. Must have demonstrated leadership experience and skills.  
2. Proven work experience in technical writing with the ability to deliver high-quality documentation with strong attention to detail.   
3. Ability to grasps complex technical concepts and make them easily understandable in text and pictures. 
4. Excellence written skills in English, Spanish a plus. 
5. Strong working knowledge of Microsoft Office and various style guides. 
6. Must possess effective communication skills to interface with leadership, staff, and other departments to do so with accuracy, tact, and adherence to company guidelines.  This includes verbal, written & 1:1, and classroom presentations.
7. Must possess problem-solving skills, to quickly identify the situation and provide recommendations to staff and/or leadership to successfully resolve an issue in a timely manner. 
8. Strong interpersonal and relationship skills required to initiate and build relationships and work well with and for others within the department and the Company.  
9. A wide degree of creativity, flexibility and latitude is expected. Adaptability required to coordinate multiple high-priority projects and meet established deadlines for information distribution and posting.  
10. Must be able to pass spelling and grammar test to accurately compose communications and internal website postings for Customer Success representatives and other groups within the Company.   

Working Conditions

1. Normal office-based work environment. 
2. Travel occasionally to attend conferences and potentially between Mary Kay locations. 
3. May be required to work beyond normal work hours to accommodate workload demands, including but not limited to monthly peak periods, special events functions and type of work may fluctuate to include non-typical roles & activities to meet the needs of the business. 
4. May occasionally be exposed to heat, cold, and inclement weather conditions during business travel or other special activities.