Creative Account Management Specialist

Who We Are

Founded in 1963 by Mary Kay Ash with a bold mission to enrich women’s lives, Mary Kay has grown into one of the world’s most successful and enduring beauty brands. For more than 60 years, our people-first culture and commitment to innovation have powered our global success in skincare, color cosmetics, nutritional supplements, and fragrances. Our corporate teams spanning R&D, marketing, IT, manufacturing, distribution, supply chain, analytics, and more play a critical role in supporting millions of Independent Beauty Consultants across more than 35 markets worldwide. At Mary Kay, employees collaborate on meaningful work that drives real impact, fuels entrepreneurship, and advances science backed beauty. Guided by purpose, we are equally committed to sustainability, supporting women affected by cancer and domestic abuse, and inspiring future generations, all while offering rewarding careers with global reach and opportunities for growth.

What We Offer

• Generous Paid Time Off

• 401K & Profit Sharing

• Medical, Dental & Vision Coverage

• Free On-site Fitness Center & Health Clinic

• Tuition Reimbursement

• Employee Product Discounts

About the Role

Supports the Account Management team in coordinating and delivering assigned US-specific creative initiatives for US stakeholders, including Team US Marketing, US Sales & Education, US Sales Force Recognition, and internal partners as needed. Manages day-to-day project tasks, timelines, documentation, approvals, and follow-up from brief through final delivery, using established account management tools and processes. Develops working knowledge of US stakeholders’ needs, business priorities, and applicable brand standards; identifies project risks and escalates issues appropriately. Provides project and budget tracking support while operating under the direction of a US Account Manager or the Supervisor, Account Management.

Responsibilities:

• Project Coordination & Delivery
  • Coordinates assigned US-specific initiatives from brief through final delivery, maintaining accurate project plans, schedules, status, documentation, and next steps.
  • Uses established account management tools and processes, including Workfront or similar systems, to create and update jobs, route work, track milestones, and support timely completion.
  • Clarifies routine project requirements, deliverables, timing, and approval needs with guidance from the US Account Manager or Supervisor.
  • Coordinates meetings, captures decisions and action items, follows up with owners, and confirms that approvals and final files are documented.
  • Monitors project progress, dependencies, and changes; identifies potential risks or delays and escalates them with clear supporting information.
  • Works with Team US Marketing, US Sales & Education, US Sales Force Recognition, Creative, Production, Traffic, and other internal partners to keep assigned US work moving through established workflows.
• Stakeholder & Team Support
  • Serves as a reliable day-to-day project contact for assigned work while the US Account Manager retains primary ownership of the overall stakeholder relationship.
  • Develops working knowledge of US stakeholders’ needs, US business priorities, the business or brand, and applicable brand standards.
  • Communicates the status of assigned US projects, open items, timing, and next steps clearly and professionally to US stakeholders and internal partners.
  • Supports cross-functional alignment and key approval meetings; may facilitate routine project meetings within defined scope.
  • Provides responsive service and builds effective partnerships through accuracy, follow-through, and proactive communication.
• Budget & Administrative Support
  • Tracks estimates, purchase orders, invoices, and project spending documentation for assigned work under established budget guidelines.
  • Supports monthly budget updates, reconciliation, variance documentation, and scope-change tracking for review by the US Account Manager or Supervisor.
  • Flags potential cost impacts and provides accurate information needed for budget decisions; does not hold full fiscal accountability for the account or portfolio.
  • Identifies practical opportunities to reduce rework, improve efficiency, or support cost-effective delivery.
• Process & Continuous Improvement
  • Follows established US intake, prioritization, RACI, brand governance, and workflow processes while supporting the sharing and adoption of best practices across programs.
  • Maintains templates, trackers, recaps, and process documentation that support consistent team execution.
  • Contributes observations and recommendations that improve account management and creative workflows.
  • Adopts approved technology, reporting, data, and AI tools to improve organization, visibility, and project follow-through.
• This job requires onsite work at Mary Kay's Global Headquarters in Addison, TX.